| Job Title: |
|
Customer Support Agent |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Peshawar |
| Gender: |
|
No Preference |
| Age: |
|
18 to years |
| Minimum Education: |
|
Intermediate/A-Level |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Less than 1 Year |
| Salary Range: |
|
PKR 18,000 to 20,000 per Month |
| Apply By: |
|
Dec 15, 2019 |
| |
|
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| |
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| Job Description: |
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries on our social media platforms.
- Communicating with customers through various channels including social media platforms as well as telephonically
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Provide support the product team in uploading products
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Generate sales leads
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify information
- Greet customers warmly and ascertain problem or reason for calling
|
| Required Skills: |
| Customer Care,Customer communication,Customer Service Operations |
| Company Information |
|
|
Company Name: Qareeb Technologies
Company Description:
pqareeb technologies/p
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