Customer Support Agent  
Qareeb Technologies   More jobs from this company

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Job Title:   Customer Support Agent
Category:   Client Services
Total Positions:   1
Job Location:   Peshawar
Gender:   No Preference
Age:   18 to  years
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 18,000 to 20,000 per Month
Apply By:   Dec 15, 2019
Job Description:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries on our social media platforms.

  • Communicating with customers through various channels including social media platforms as well as telephonically

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Provide support the product team in uploading products

  • Managing incoming calls and customer service inquiries

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Generate sales leads

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify information

  • Greet customers warmly and ascertain problem or reason for calling

Required Skills:
Customer Care,Customer communication,Customer Service Operations

Company Information
Company Name:  Qareeb Technologies
Company Description:
pqareeb technologies/p

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