·         Writing and implementing efficient code in existing programs.

·         Providing technical support by writing well-designed, testable code and resolving the customer directed issues at first hand.

·         Troubleshoot, debug and upgrade existing systems.

·         Comply with project plans and industry standards.

·         Ensure software is updated with latest features.

·         Prepare accurate and timely reports.

·         Document technical knowledge in the form of notes and manuals.

·         Research and identify solutions to software issues.

·         Diagnose and troubleshoot technical issues.

·         Resolving day-to-day queries through software technical expertise.

·         Ask customers targeted questions to quickly understand the root of the problem.

·         Track computer system issues through to resolution, within agreed time limits.

·         Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

·         Properly escalate unresolved issues to appropriate internal teams.

·         Provide prompt and accurate feedback to customers.

·         Ensure all issues are properly logged.

·         Prioritize and manage several open issues at one time.

·         Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Qualification & Experience:

·         Proven work experience as a Technical Support Engineer/Software Engineer.

·         Hands-on experience with Windows/Linux/Mac OS environments.

Specific Requirement’s:

·         3 years’ Experience

·         ASP.NET MVC

·         SQL

·         Troubleshooting

·         HTML

·         CSS

·         Strong Client Side Communication Skills