·         Job Responsibilities

·         Helping to develop and implement customer service policies in an organization

·         Finding ways to measure customer satisfaction and improve services

·         Managing a team of customer service staff

·         Handling inquiries from customers.

·         Involvement in staff recruitment and appraisals

·         Training staff to deliver a high standard of customer service

·         Leading or supervising a team of customer service staff

·         Learning about your organization’s products or services and keeping up to date with changes

·         Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

·         Requirements

·         Excellent verbal and written communication skills

·         The ability to maintain calm under pressure

·         Efficiency and organizational skills

·         Administrative skills

·         Knowledge of call center environment will be a plus

·         Technical skills in IT industry will also be a plus