| Job Title: |
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Quality Assurance Manager - Call Center |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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3 Years5 Years |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
|
Apr 29, 2020 |
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| Job Description: |
- Hands on experience in call handling, gathering customer feedback, security check on all outgoing and incoming calls for recovery process.
- Evaluate overall quality of recorded calls and ensure professionalism and compliance with company’s standards
- To monitor and enhance individual and team performance with regards to customer query or complaint and take appropriate and corrective measures accordingly
- To liaise with clients on a weekly or monthly basis about company installments and report to business partner on the level of customer complaint resolutions.
- To review all the outgoing or ingoing calls to get check on staff’s response against complain handling
- Act as a catalyst for change and improvement in performance and quality.
- To lead a team in order to enhance company customer centricity
- Ensure effective services to customers in in order to minimize the complaint traffic.
Note: Call Center Quality Assurance experience is preferred. |
| Company Information |
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Company Name: Blue Group Of Companies
Company Description:
Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a leading provider of on-line printing services along with other IT related services. Based on its experience of the international market In year 2010, the group added to its portal a complete setup of in-house printing and production setup and offered services to the local market under the name of Blue Media.
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