| Job Title: |
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Quality Assurance Specialist - Call Center |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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1 Year3 Years |
| Salary Range: |
|
PKR 30,000 to 35,000 per Month |
| Apply By: |
|
Apr 29, 2020 |
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| Job Description: |
- Monitor outbound call responses to assess associates demeanor, technical accuracy, customer service performance and provides feedback to team leader.
- Assist in developing, creating and implementing call center quality processes and procedures
- Identify and recognize call center trends.
- Assist with preparation and execution of weekly call review and calibration sessions with Operations staff.
- Make sure that customer service/recovery team provides complete and accurate information to customers.
Note: Call Center Quality Assurance experience is preferred. |
| Company Information |
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Company Name: Blue Group Of Companies
Company Description:
Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a leading provider of on-line printing services along with other IT related services. Based on its experience of the international market In year 2010, the group added to its portal a complete setup of in-house printing and production setup and offered services to the local market under the name of Blue Media.
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