| Job Title: |
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Contact Center Executive |
| Category: |
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Client Services |
| Total Positions: |
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15 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Age: |
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16 to 25 years |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Fresh2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Jul 7, 2017 |
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| Job Description: |
JOB SUMMARY
Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service and with the objective of assuring the customers loyalty.
REGULAR DUTIES/RESPONSIBILITIES
- Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism
- Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction
- Serve all customers through defined channels (Call, E-mail and Web Chat)
- Handle, follow up and resolve customer complaints
- To perform other duties as assigned
- Follow the company’s rules.
JOB SPECIFICATIONS
- Fresh Graduates may apply who have completed their studies and have no future plans for further studies.
KNOWLEDGE AND COMPETENCIES
- Long term career orientation
- Basic computer knowledge and technical skills
- Strong communication skills
- Handle work under pressure
- Team spirit
- Active listening
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| Company Information |
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Company Name: Wi-Tribe Pakistan Limited
Company Description:
wi-tribe provides quality internet services in Islamabad, Rawalpindi, Lahore, Faisalabad and Karachi. The core of wi-tribe is defined by three distinct elements: Customer-Centricity Quality Human Capital These three elements have contributed to making wi-tribe what it is today, making it possible for our customers to freely access the online world whenever they wish. Promising a refreshing and fun-loving experience, wi-tribe aims to remain the broadband provider of choice. Offering a diverse range of products and services, wi-tribe believes in empowering customers with choices that suit their dynamic lifestyles. We work to offer value for money with diversified product portfolios such as package offerings for all kinds of users, whether they are coming online for the first time, or looking for the next level of broadband. As a proud corporate citizen, wi-tribe also emphasizes on its social responsibility, focusing on supporting education, creating awareness and showcasing how technology brings smiles throughout Pakistan. Backed by unrivalled experience, knowledge and ability, wi-tribe, an Ooredoo Group company, launched commercial services in Pakistan on July 1, 2009. With a refreshed brand, wi-tribe is geared to be a market leader, always bringing innovative offerings and methods to ‘bridge the broadband gap’ as an ‘enabler’ to increase the broadband market by continuously diversifying and simplifying online access.
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