Job Description

• With over 16 years of experience, Cresset Technologies is one of the leading Social Media and Digital Marketing Agencies in Pakistan.
• We work with clients in many verticals including Fashion, FMCG, NGO, Consumer Electronics etc. and are particularly proud of our portfolio, which boasts of well-known brands.
• Location: Lahore and Karachi

Key Responsibilities

• Every brand executive will be responsible to achieve the sales targets assigned to them against each individual account their key responsibilities include

Target Achievement –

• Each BE will be responsible to meet and exceed their assigned targets on each individual account assigned.
• Only processed sales will be considered against the target. (Chargebacks/Refunds amounts are not considered against the assigned targets)

Client Communication–

BE will be responsible for all communication leading to or from the customer domain’s which includes the following:

• Facebook community messages
• Facebook inbox messages
• Online chat support (Client website)
• WhatsApp messages & calls
• Helpline support
• BE’s are expected to maintain a strong follow up with their leads
• Provide accurate daily reporting against all orders placed, In processing, delivered, payment pending, QA pending, refunded etc.
• BE’s are also responsible to provide accurate reporting daily against each communication managed by them as well as update team members on the same account.

Order Processing –

BE would be the custodian of the complete order cycle for their respective customers from

• First contact
• Online communication
• Order Input
• Order Processing
• Payment processing
• Delivery &
• Feed back

Skills Required

• Ability to Multitask
• Excellent Communication Skills
• Fluent with MS Office
• Sales Driven
• Strong Follow up
• Analytical Skills