Job brief

This is an opportunity to be part of an exciting new tech start-up in Pakistan. We are a multi-national digital marketing company delivering solutions used by millions of customers around the world each month. Our next project is being launched in Pakistan and is expected to take the nation by storm.

If you’re smart, highly entrepreneurial, and looking for the opportunity to grow rapidly into a management-level role, then this could be the dream job you’ve been looking for!

Responsibilities

·                      Manage large amounts of incoming and outgoing calls

·                      Identify and assess customers’ needs to achieve satisfaction

·                      Build sustainable relationships and trust with customer accounts through open and interactive communication

·                      Provide accurate, valid and complete information by using the right methods/tools

·                      Meet call handling quotas

·                      Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

·                      Follow communication procedures, guidelines and policies

·                      Take the extra mile to engage customers

Requirements

·                      Proven customer support experience or experience as a client service representative

·                      Strong phone contact handling skills and active listening

·                      Familiarity with CRM systems and practices

·                      Customer orientation and ability to adapt/respond to different types of characters

·                      Excellent communication

·                      Ability to multi-task, prioritize, and manage time effectively

·                      Bachelor’s Degree