Roles & Responsibilities:

• Supervises all works related to his/her assigned project(s) and ensures that they are executed in accordance with the client’s requirements and contract.
• Supports the NOC and field technicians in handling emergencies till the issue is resolved within agreed Service Level Agreement and supports in the preparation of RCA reports for those emergencies or incidents.
• Handles the emergencies and incidents of violation of SLAs, communicates with the client, and updates the O&M Manager.
• Responds on a timely basis to all communications within and outside the organization.
• Plans, assigns, and directs the employees who are engaged in the installation, maintenance, and operation of different telecommunication systems and support equipment.
• Handles the acceptance of new sites by assigning teams and informing all relevant people.
• Visits regularly cell sites to validate and ensure that the Field Technicians are executing their assigned work according to quality and standard.
• Plans Preventive & Corrective maintenance, implements, monitors, controls, and follows up with issues found till closure.
• Analyzes resource requirements and gives recommendations to the O&M manager accordingly. (Resources include but are not limited to Human, tools, equipment & transportation).
• Ensures that teams have the necessary tools and transportation.
• Ensures proper communication with the client and within the organization in form of emails, meetings, calls, reports, etc.
• Demonstrates the ability to think critically and proactively, anticipates risks, and prepares solutions in advance.
• Ensures availability of spares and enough fuel on cell sites within his/her area, with the help of the O&M Manager, provides regular feedback about the status and escalates if required.
• Ensures fuel consumption of each site is as per given target of CPH from the line Manager.
• Handles the fuel and spares consumption in his/her area.
• Handles the site security updates based on changed risk levels in coordination with the O&M Manager and the O&M Supervisor, Site Security.
• Supports the O&M Manager in controlling cost and receiving payments from the client.
• Ensures all documentation and reports are created and shared within the engineering and client on time.