| Job Title: |
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Application Support Executive |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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3 Years |
| Salary Range: |
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PKR 200,000 to 200,000 per Month |
| Apply By: |
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Jul 30, 2025 |
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| Job Description: |
Application Support Executive:
- Provide day-to-day technical support and troubleshooting for healthcare applications such as EHR/EMR.
- Monitor application performance and ensure uptime and availability.
- Log, track, and resolve incidents and service requests within defined SLAs.
- Offer first and second-level support to administrative staff, and billing teams.
- Train users on proper use of applications and new feature rollouts.
- Gather feedback from users and relay it to the product or development team for enhancement.
- Ensure all support practices are compliant with HIPAA and other healthcare data privacy regulations.
- Monitor data integrity and resolve any data discrepancies or security issues within the application.
- Escalate unresolved technical issues to the development or vendor teams, and coordinate until resolution.
- Act as a liaison between departments and IT for any system-related queries or requirements.
- Assist in system upgrades, patches, and routine maintenance.
- Participate in testing and validation of new releases and enhancements to ensure system stability.
- Maintain logs of system issues, resolutions, and standard operating procedures.
- Generate periodic reports on system usage, performance metrics, and support activity
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| Company Information |
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Company Name: Prima Systems
Company Description:
Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists.
Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners.
Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.
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